Privacy & Cookies

We respect your privacy!

This privacy statement covers the Glowkings.co.uk website.

The purpose of this Privacy Statement is to inform you, in accordance with the Data Protection Acts 1988 & 2003, about how and why we collect data on this website so that you can exercise an informed choice and so that you can find out if we keep any personal data pertaining to you and/or have it rectified or removed.

• If anything in this statement is unclear to you or you have any general questions regarding this Privacy Statement, please contact us and we will be happy to help.
• If you would like to enquire about Personal Data pertaining to you, please see below for what procedures to follow.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and in accordance with data protection regulations and best practice and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

Your Privacy

This privacy statement establishes how GlowKings will collect and use information about you from your visit to this website. GlowKings fully respects your right to privacy, and will not collect any personal information about you without your clear permission.

Collection and Use of Personal Information

GlowKings does not collect any personal information about you on this website, apart from the information which you volunteer by sending us an email, Registering an account or completing our online order form. Your personal information, submitted in this way, will be collected, used and stored to respond to your request or otherwise address the subject matter of your inquiry or order. It may also be used to compile statistics. Your personal information will not be used for any other purpose and will not be released to any third party.

Collection and Use of Non Personal Information

Technical details in connection with visits to this website are logged for our statistical and security purposes.

This information may include:

•The logical address of the server you are using
•The top level domain name from which you access the Internet (for example, .ie, com, .org etc.)
•The type of browser you are using.
•The date and time you access our site
•The Internet (IP) address used to link to our site

Some of the above information is used to create summary statistics which allow us to assess the number of visitors to our site, identify what pages are accessed most frequently and generally, help us to make our site more user friendly. This data is retained for no more than one year.

Right of Access, Correction and Deletion of Personal Information

You have the right to access, correct and delete personal information which we may hold on you, in accordance with your rights under Data Protection Acts. To find out what personal data we hold on you, or to have your personal data updated, amended or deleted from our records, please send us an email.

Extent of Data Collected and Disclosure

We collect both personal and non personal data on this website.

• We do not disclose this data to anyone unless we are required to do so by law.
• We do not use Third Party tracking cookies
• We employ up to date technology and security measures to safeguard the data collected. 

Personal Data

Personal data is collected should you decide to use the comment facility available on most pages on the website.

Collection and Use of Personal Data via Account Registration or Ordering Facility

The collection of this personal data is only made if you register an account or make an order on the website. The following personal data is collected and stored:

• Name
• Email address
• Address
• Delivery Address (if applicable)
• Phone Number
• Company Name (if applicable)
• IP address

Your Name, Address, Phone Number and Email address are required so that we can contact you to authenticate your account (if necessary), review or send order confirmations and shipping details. Your IP address is also collected. This is so that we can limit abuse of the website by identifying IP addresses and blocking them from accessing the website should the need arise.

If you refuse these cookies, you will not be able to use the commenting facility on this website.

Collection and Use of Non personal data

User Session

When you visit this site, our website automatically sets a session cookie identified by a unique alphanumeric string. During your visit the following data is collected for the purposes of functionality such as login, or remembering a setting you chose such as number of items to display for search results.

• Time and date of visit
• User type
• Browser type
• Any settings you choose for display purposes 

Even if you don’t log in, or choose any display settings, this cookie will be activated. You can turn off the cookie using your web browser privacy settings.

Google Analytics

We also collect non personal data about your visit using Google Analytics. That means we can not personally identify you but the following information is recorded during your visit for statistical purposes:

• Which website you came from (referrer url)
• Page you first visited on this site (landing page)
• Number of pages visited
• Which pages visited
• Time spent per page
• Page that you left our website from
• Your Internet Service Provider
• Your browser
• Your language settings
• Your Operating System
• Your device type (eg mobile)
• Are you a first time or a returning visitor

You can choose not to be tracked in this way by adjusting your browser settings. Please refer to your web browser instruction section on how to adjust Cookie/privacy settings below where you will see 4 cookies used by Google Analytics.

Your Rights with Respect to Personal Data

Under the Data Protection Acts 1988 and 2003 you are entitled to get a copy of any Personal data we store about you. You have the right to have any inaccuracies rectified and you have the right to have the information deleted if we have no legitimate reason to be in possession of it.

Please make all requests in writing

Where the request involves us providing you with a copy of the information held, we will charge you a fee of £9.99 to cover our costs. All other requests are free of charge. To protect against fraudulent requests, we ask you to send us 2 pieces of documentation as proof of your identity in the form of:

1. Photocopy of your passport or drivers license (showing name and photo)
2. Photocopy of a bank/utility bill that has your name and address

Please do not send originals of these documents. Please include your name, return address, email address and a contact number. A valid request will be completed within 40 days of receipt of the request